At “HK SHOP”, we strive to provide exceptional customer service and ensure a seamless shopping experience for all our valued customers. Our support policy is designed with your satisfaction in mind. Here is what you can expect:

Customer Support Availability:

Our customer service team is here to assist you with any issues or concerns you may have regarding your orders, products, or general inquiries.  

Hours of Operation: Saturday to Thursday, 9:00 AM – 9:00 PM.  

Contact Methods: You can reach us via email, live chat on our website, or through our social media channels. 

Response Time:

We aim to respond to all inquiries promptly:  

Emails: Within 24–48 hours.  

Live Chat: Instant responses during business hours.  

Social Media Messages: Within 24 hours.  

Product Support:

If you encounter any issues with your purchase, we are here to help:  

Damaged or Defective Products: Contact us within 7 days of receiving the product, and we will provide a replacement or refund based on the situation.  

Missing Items: If any items are missing from your order, notify us within 48 hours of delivery.  

Returns and Refunds:

Our return policy allows you to return items under the following conditions:  

- Items must be returned within “3 days of purchase”.  

- Items must be unused, in their original packaging, and in resellable condition.  

- Refunds will be processed within “5–7 business days” after we receive and inspect the returned item.  

For more details, please visit our “Returns and Refunds page” on our website

Commitment to Excellence: 

At “HK SHOP”, your satisfaction is our priority. If you ever feel that we haven't met your expectations, please let us know, and we will do our best to make things right.